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Buying Tickets

Receiving tickets

Cancellation Questions

Payment Questions

Managing My Account

About viagogo

Buying Tickets
Will my seats be together?
Where will my seats be in the venue?
Can I buy tickets that are personalised with someone else's name on them?
I haven't received an email confirming my order
Receiving tickets
When will I receive my tickets?
How do I download my e-tickets?
I'm Travelling - where and when will I receive my tickets?
How do I change my delivery address?
Where and when do I pick up my tickets?
Can I pick up my tickets instead of having them shipped?
Why is the price printed on the ticket different to what I paid?
Why do my tickets have someone else’s name on them?
Cancellation Questions
Can I cancel or change my purchase?
My event is cancelled or postponed - What do I do?
Coronavirus (COVID-19) Update
Payment Questions
Which payment methods are accepted?
My payment has been declined
Managing My Account
I entered the incorrect email when registering, how do I change it?
How do I change the email address on my account?
How do I reset my password?
How do I unsubscribe from your newsletter?
Why can't I see my order or sale in my account?
What is viagogo's privacy policy?
About viagogo
What is viagogo?
What is the viagogo Guarantee?
What are viagogo's fees?
What are the viagogo Terms and Conditions?
How do I contact viagogo?
What is the viagogo complaint handling process?
Regional Settings
  • Country: Spain
  • Language: English (UK)
  • Currency: US$ United States Dollar
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