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Arts and Theatre Tickets
Payment and Delivery
Buyers Paying for Tickets
The viagogo payment methods
When payment authorisation fails
Payment problems with CC
The charge to your card will appear as...
If you suspect ticket fraud
3D Secure payment
Sellers Getting Paid
How sellers receive payment
When will I get paid?
Donating your payment to charity option
"Fully sold" status
Why there is a delayed payment to sellers
Seller payment not received after 10 days?
Incorrect payment details
Cheque lost in the post
Listing currency different to bank account
Sellers must enter their tracking number to get paid
Paypal security explained
Open a Paypal account through their website
The advantages of Paypal
Delayed Paypal payment
Buyers Receiving Tickets
Where are my tickets?
When will I receive my tickets?
How are tickets being sent?
Changing your delivery address
Can I order tickets from abroad?
Your delivery address requires a signature
Why viagogo only use fully trackable delivery companies
Delivery options depend on locations and time to event
Tickets can be delivered to a different delivery address
viagogo ship to many countries
Tracking number explained
Incorrect address provided
'Pick up at event' delivery option
Collecting tickets by 'Pick up'
Contact delivery company for missed deliveries
Promoter delay with ticket printing
Buyers cannot pick up directly from sellers
Pending shipment creation
Sellers Delivering Tickets
Delivery methods to send tickets
Your expected 'tickets in hand' date changed
Seller shipping fee refunded
Seller; tickets not received according to the listing
When do I have to ship tickets?
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Frequently Asked Questions
When will I get my tickets?
Tickets are normally dispatched one to two weeks before the event. This is because each promoter sends their tickets out at different times. We encourage sellers to send you the tickets as soon as they have received them. You should ex ...
Why do ticket prices vary?
Availability and prices of tickets on the viagogo ticket exchange are driven by market demand; they are not determined by viagogo. Face value is the expression used to refer to the price printed on the "face" of the ticket, i.e. the pr ...
Payment Failed? / Authorisation Failed?
PLEASE NOTE: viagogo authorises your debit / credit card when you buy tickets on our website. This means the bank has approved this amount to be withdrawn. Should you experience any problem with your payment, please check through the l ...
Are the seats together / exact seat location?
We expect listings of up to 2 tickets will be seated together. Please check the section and row details provided along with any additional comments from the seller's listing for further details. If you are not able to buy 2 tickets fro ...
When will I get paid?
Your payment will be initiated 5-8 business days after the event if we have confirmation of the following: Your tickets have been delivered i.e. your package was delivered via carrier tracking for on-time delivery Or your package ...
Can I remove / cancel / amend my listing?
You can always change your mind and edit / cancel / remove tickets listings yourself. Please be aware of the following: You immediately need to delete the tickets from your account. You cannot delete any tickets if they have already b ...
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