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Track Your Order
Arts and Theatre Tickets
My Account and Registration
Register at any time
Reasons to register
Registration is free
Providing a phone number
Why sellers need to register credit card details
Buyer 'My Account'
My Account 'Settings' explained
My Account 'Purchases' explained
'Pending confirmation' explained
'Pending Shipment' explained
Unsubscribe to the newsletter in 'My Account'
Edit personal details under 'Settings' in your account
Contact us to deactivate your account
Seller 'My Account'
Sellers managing their personal details
Sellers - how to manage inventory
"Expired tickets" explained
Under 'admin hold' explained
"Deactivating" your listing
Changing the ticket status between 'active' and 'inactive'
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Frequently Asked Questions
When will I get my tickets?
Tickets are normally dispatched one to two weeks before the event. This is because each promoter sends their tickets out at different times. We encourage sellers to send you the tickets as soon as they have received them. You should ex ...
Why do ticket prices vary?
Availability and prices of tickets on the viagogo ticket exchange are driven by market demand; they are not determined by viagogo. Face value is the expression used to refer to the price printed on the "face" of the ticket, i.e. the pr ...
Payment Failed? / Authorisation Failed?
PLEASE NOTE: viagogo authorises your debit / credit card when you buy tickets on our website. This means the bank has approved this amount to be withdrawn. Should you experience any problem with your payment, please check through the l ...
Are the seats together / exact seat location?
We expect listings of up to 2 tickets will be seated together. Please check the section and row details provided along with any additional comments from the seller's listing for further details. If you are not able to buy 2 tickets fro ...
When will I get paid?
Your payment will be initiated 5-8 business days after the event if we have confirmation of the following: Your tickets have been delivered i.e. your package was delivered via carrier tracking for on-time delivery Or your package ...
Can I remove / cancel / amend my listing?
You can always change your mind and edit / cancel / remove tickets listings yourself. Please be aware of the following: You immediately need to delete the tickets from your account. You cannot delete any tickets if they have already b ...
Concert, Sport & Theatre Tickets
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