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When payment authorisation fails

PLEASE NOTE: viagogo authorises your debit / credit card when you buy tickets on our website. This means the bank has approved this amount to be withdrawn.

Should you experience any problem with your payment, please check through the list below, before re-trying the payment:

  • Make sure you enter the correct security code (also called CVV2 or CVC2):
  • For Visa, Mastercard, Maestro, Switch and Electron: this is the last 3 numbers on the back of your debit card,
  • For American Express: this is the 4 numbers on the front of your card - on the right hand side, in the middle.
  • Ensure the debit/credit card details you provided are for a valid card, with an expiry date in the future and sufficient funds available to cover your sale.
  • Make sure the 3D Security code you have entered is correct. This should be communicated to you from your bank by text or email.
  • Contact your bank or credit card company to tell them you are authorising a payment to viagogo - a UK based internet company and confirm the amount of the sale.

In some instances, your payment provider may verify that the funds have been authroised for viagogo but we have still cancelled your transaction. This means there was an error on the security code you entered and we have declined the sale. viagogo has not taken your funds and this authorisation will expire automatically after a couple of days.

Please contact us for further assistance.

Click here for a full list of related answers on Payment and Delivery
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