When will I get paid?
Your payment will be initiated 5-8 business days after the event if we have confirmation of the following:
- Your tickets have been delivered
i.e. your package was delivered via carrier tracking for on-time delivery
- Or your package was picked up by our couriers for Same Day Sales
- Or (in case of pick-up at event) the event has taken place
- All tickets delivered are exactly as ordered
You will receive an email confirming successful payment as soon as it has gone through.
Please note that this delay in payment allows us to protect the interest of our buyers and sellers, as it gives the buyer one week from shipment confirmation to refute the validity of the tickets.
We apologise for any inconvenience caused by this delay and appreciate your understanding that it makes this site more secure and improves the overall experience for both buyers and sellers.
for a full list of related answers on Payment and Delivery
where is my money
why haven't I been paid
when will I get paid
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when is payment due
event happened but still not paid
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